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Repository
73
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Author
Serra, Rute Alexandra Fonseca
(1)
Soares, André Gomes de Castro
(1)
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Subject
M Business administration and business economics - Marketing - Accounting - Personnel economics
(2)
M31
(2)
Personalization
(2)
Consumer
(1)
Consumidor
(1)
Crisis communications
(1)
Customer complaint paracrisis
(1)
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
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Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
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Electronic word-of-mouth
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2019
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Repository:
73
Subject:
Personalization
Subject:
M31
Document Type:
Tesis
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Title:
How the different voices that engage in crisis communications, influence consumers NWOM intentions and corporate reputation during a customer complaint paracrisis occurring on facebook
Author:
Soares, André Gomes de Castro
Language:
Inglés
Repository:
73
Subject:
Customer complaint paracrisis
/
Crisis communications
/
Organizational reputation
/
Webcare
/
Online complaint management
/
Negative word-of-mouth
/
Electronic word-of-mouth
/
Personalization
/
Facebook
/
Rhetorical arena
/
Faith-holders
/
Hate-holders
/
Marketing
/
Telecomunicação
/
Gestão de reclamações
/
Satisfação do cliente
/
Imagem de marca
/
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
/
M30
/
M31
/
M Business administration and business economics - Marketing - Accounting - Personnel economics
Acceder
Title:
Como criar valor através da experiência: uma proposta APIVITA
Author:
Serra, Rute Alexandra Fonseca
Language:
Portugués
Repository:
73
Subject:
Personalização
/
Consumidor
/
Experiências
/
Hotelaria
/
Personalization
/
Consumer
/
Experiences
/
Hospitality
/
Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
/
M31
/
M Business administration and business economics - Marketing - Accounting - Personnel economics
Acceder
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