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Subject: ITIL Year: 2008

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Title: A implementação das boas práticas ITIL na Administração Pública: um estudo de caso
Author: Esteves, Rui Jorge Ferreira
Language: Portugués
Repository: 73
Subject: ITIL / Administração pública / Gestão dos sistemas de informação / Gestão de configuração / Gestão de alterações / Public administration / Information systems management / Configuration management / Change management

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Title: Influential factors on incident management: lessons learned from a large sample of products in operation
Author: Caldeira, J. / Brito e Abreu, F.
Language: Inglés
Repository: 73
Subject: Software development / Empirical Software Engineering / Software Quality / ITIL / Incident Management / Problem Management / Release and Deployment Management / Services Science

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